Waiting for the UPS Guy (or Gal)

I waited all of yesterday for a digital cable box to be delivered to my son's place by UPS. The reason is, that for a couple of days, I missed their first couple of attempts to deliver it and the final notice card was issued on Tuesday, I think. After my son called them on Wednesday night to see what the status of the deliver was, we were told they could deliver it yesterday (Thursday). It never showed up. That's annoying, and what is more annoying is they won't give you any idea of what time they deliver. It's a generic answer; any time between 8 a.m. and 8 p.m I was told. That's twelve hours of apprehension, not knowing whether to take the garbage out or even talk on the phone, for fear of missing the precious package's arrival. I'll have to give them credit that their policy doesn't allow them to deliver 24 hours a day, or I would be very apprehesive about getting to sleep, fearing the door bell might ring at three in the morning. Anyway, I called them this morning to ask what was going on with the mystery package. The woman I spoke with was helpful, and told me at first, that it was being held at the UPS counter, then upon further investigation she said that it wasn't. It started getting complicated from there, and I was a little put off when she said "Would you like me to reschedule the delivery for Monday?" "Well, that would be disappointing," I said to her (calmly and nicely),"because I was looking forward to having the digital box for the weekend." She asked if she could put me hold on while she looked up some more information. I said,"Sure, no problem." I think she might have forgotten to press the hold button, because I heard her say something in French, which sounded like she was swearing to herself. However I couldn't understand the words, as I don't speak the language. All I could sense was she sounded frustrated. She came back on the phone and apologized for making me wait, and I said not to worry, it wasn't a problem. Then she said the parcel was supposed to be delivered today. That's when I said, "Well I waited all day yesterday, and that's the day I was told it was supposed to be delivered." She asked me to hold on again so she could talk to someone to find out more information. When she returned, she apologized again for making me wait and told me that they received a call last night (Thursday) and it would be delivered today. I told her, we called Wednesday night and were told it would be delivered yesterday. She said she understood that, but they have a cutoff time around 7 p.m. and calls after that time, are counted as the next day's calls (I think that's how she explained it). It was very confusing, and still is, but she said the package would definitely be delivered today (Friday). She also apologized for not being able to tell me what time it would be delivered. She said that there was no way for her to tell what time the truck would be delivering in my area. All this new technology is wonderful, but it would be so much easier if the delivery guy could just give me a quick phone call before coming. Would that be asking too much from them? I mean; the guy has missed me three times. Wouldn't that save them time and money also, especially with the price of fuel today. I'm convinced that electronic communication is great for computers, but spoken words are much better for people.